Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of Goods purchased from STIR SMART SDN. BHD. through our website.

By placing an Order with us, You agree to the terms outlined in this Shipping Policy.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to STIR SMART SDN. BHD. (202601009328 (1671426-W))
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to STIR SMART SDN. BHD., accessible from stirsmart.asia
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company Information

  • Company Name: STIR SMART SDN. BHD.
  • Business: Household Appliances
  • Website: stirsmart.asia

Shipping Coverage

We currently ship within Malaysia only.

  • We do not offer international shipping.
  • Orders with delivery addresses outside Malaysia will not be processed.

Shipping Fees

We offer free shipping on all Orders within Malaysia.

  • There are no delivery charges, regardless of order size or location within Malaysia.

Processing Time

All Orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery time is within 7 business days from the date of shipment.

Please note:

  • Delivery times are estimates and may vary depending on your location.
  • Delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high order volume.

No Express or Overnight Shipping

We currently do not offer overnight or express delivery services.

All Orders will be shipped using standard delivery methods only.

Order Tracking

Once your Order has been shipped, You may receive a tracking number (if available) via email or SMS.

Tracking availability depends on the courier service used.

Delivery Issues

If You experience any issues with your delivery, such as:

  • Delayed shipments
  • Missing items
  • Damaged Goods

Please contact us as soon as possible so we can assist You.

Incorrect Address

It is Your responsibility to provide a complete and accurate shipping address.

We are not responsible for delivery failures or delays caused by incorrect or incomplete addresses.

Additional charges may apply if reshipment is required.

Failed Delivery Attempts

If delivery fails due to:

  • Recipient not available
  • Incorrect address
  • Refusal to accept the package

The courier may attempt redelivery or return the package to us. Additional charges may apply for reshipping.

Risk of Loss

All Goods purchased from us are made pursuant to a shipment contract.

This means that the risk of loss and title for such Goods pass to You upon delivery.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: stirsmart@outlook.com
  • Phone: +60 11-1132 90830
  • Address: No. 26B (Tingkat 2), Jalan Perai Jaya 3, Bandar Perai Jaya, 13600 Perai, Pulau Pinang.