Refund and Returns Policy

Thank you for shopping with STIR SMART SDN. BHD.. We strive to ensure that You are satisfied with Your purchase. This Return & Refund Policy outlines the terms under which You may request returns, refunds, and order cancellations.

By placing an Order with us, You agree to the terms set out in this Policy.

Definitions

For the purposes of this Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to STIR SMART SDN. BHD. (202601009328 (1671426-W))
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Policy

We offer a 30-day return period for eligible Goods.

You have 30 days from the date You receive the Goods to request a return.

To be eligible for a return:

The Goods must be unused and in the same condition that You received them
The Goods must be in the original packaging
Proof of purchase (receipt or order confirmation) must be provided

We reserve the right to refuse returns that do not meet the above conditions.

Refund Policy

Once we receive and inspect the returned Goods, we will notify You of the status of Your refund.

If approved:

Your refund will be processed within a reasonable timeframe
The refund will be issued using the original payment method

Please note:

Processing times may vary depending on your payment provider
Only approved returns will be refunded

Cancellation Policy

You may cancel Your Order within 12 hours of placing it.

To request a cancellation:

Please contact us as soon as possible via email
Include your order details for faster processing

If Your cancellation request is made within the 12-hour window, a full refund will be issued.

After 12 hours, the Order may already be processed and may no longer be eligible for cancellation.

Damaged or Incorrect Items

If You receive Goods that are damaged, defective, or incorrect:

Please contact us within a reasonable time after receiving the Goods
Provide relevant details and, if possible, photos of the issue

We will review the case and provide an appropriate resolution.

Late or Missing Refunds

If You have not received Your refund:

First, check Your bank account again
Then contact Your payment provider, as it may take some time before Your refund is officially posted

If You have done all of the above and still have not received Your refund, please contact us.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: stirsmart@outlook.com
Phone: +60 11-1132 90830
Address: No. 26B (Tingkat 2), Jalan Perai Jaya 3, Bandar Perai Jaya, 13600 Perai, Pulau Pinang.